Add migration related support section to the support page
URL: https://better.fyi/support#indie-migration
Current copy (from the iOS app), please feel free to suggest changes in the comments here, @laura, and we will sync them up before release.
<h2>Important notice: Better is moving to Small Technology Foundation.</h2>
<h3>What this means for you:</h3>
<ul>
<li>You can continue using Better on your devices.</li>
<li>You will continue to receive blocking rule updates.</li>
<li>You will <strong>not</strong> receive any further updates to the app itself.</li>
</ul>
<h3>What if I want to keep receiving App updates also?</h3>
<p>You will have to purchase the apps again from the Small Technology Foundation account.</p>
<h3>Why is this happening?</h3>
<ul>
<li>We moved to Ireland and set up a new not-for-profit called <a href='https://small-tech.org'>Small Technology Foundation</a>.</li>
<li>We are shutting down Article 12 (Ind.ie), our not-for-profit in the UK.</li>
<li>Due to Apple’s rules, the only way we can keep Better on the App Store is to remove it from sale from our Ind.ie developer account and submit it as a new app under our Small Technology Foundation account.</li>
</ul>
If you’d like to understand why we’ve been forced into taking this decision, please read on.
<h2>The backstory</h2>
<p>We (<a href="https://laurakalbag.com">Laura</a> and <a href="https://ar.al">Aral</a>) released <a href='https://better.fyi'>Better</a> in June 2016 for iOS and shortly thereafter for macOS. Back then, we were living in the UK and had a not-for-profit there called Article 12 (Ind.ie) and this is the organisation our Apple Developer account was registered with.</p>
<p>Fast forward four years and we now live in Ireland. Last year, we set up a separate not-for-profit here called <a href="https://small-tech.org">Small Technology Foundation</a>. It’s still just the two of us and we’re still working on <a href='https://small-tech.org/about#small-technology'>technology to protect human rights and democracy</a>.</p>
<p>Since <a href='https://small-tech.org/fund-us'>we’re self-funded</a> and have limited resources, we cannot keep both organisations going so we are in the process of shutting down Article 12 (Ind.ie) in the UK. This means, sadly, that we cannot keep updating Better under our current Apple Developer account. Instead, we have to remove it from sale from our Ind.ie account and upload it as a new app from our Small Technology Foundation account.</p>
<p>If that sounds silly to you, you’re right, it is. Someone at Apple could have written a couple of SQL statements and saved us this effort. But, sadly, that is not what happened and we have been left with no other choice.</p>
<p>We reached out to Apple to ask if they would simply move our developer account to Small Technology Foundation. Computer said “no.” We also asked if we could migrate the apps to our new account. Computer said “no.” (You cannot move apps between accounts if they use iCloud features. Better uses iCloud to sync your ‘Do Not Block’ list between devices.)</p>
<p><a href='https://ar.al/2020/01/02/dear-apple-a-little-help-here-how-hard-can-it-be-to-move-our-developer-account-to-our-new-not-for-profit/'>We even wrote a blog post</a> and appealed to anyone at Apple who might be able to help. But no one got in touch. So we really did try everything we could to avoid this. We’d rather not do this either: it means we’re going to lose over three years of history and our placement on the App Store and probably upset a bunch of people in the process.</p>
<p>We hope you understand why we had to do this and we hope that you will continue to <a href='https://small-tech.org/fund-us'>support us</a> in <a href='https://small-tech.org/research-and-development/'>our work</a> to create <a href='https://small-tech.org/about#small-technology'>technology that protects human rights and democracy</a>.<p>
<p>If you have any questions or want to get in touch with us, please email us at <a href="mailto:hello@small-tech.org">hello@small-tech.org</a>.</p>